Refund policy

Effective date: 2026-07-10 · Last updated: 2026-07-10

We want you to feel good about your subscription. If you don't, we want the un-subscribing to be as painless as possible. This is our short, plain-English refund policy.

14-day money-back guarantee (first subscription)

If, within 14 days of your first successful charge on Product Origin Checker, you decide the Service isn't right for you, we will refund that first payment in full. No questions asked, no phone tree, no "please stay" sales tactics.

To request a refund, email hello@realproductorigin.com from the email address on your account with the subject line "Refund request". We'll process the refund within 5 business days, and the money will typically appear on your card within 5–10 business days after that (depending on your card issuer).

You do not need to give a reason. If you'd like to tell us why the Service didn't work for you, that feedback helps us build a better product — but it's not required for the refund.

What the 14 days applies to

The 14-day guarantee applies to:

• Your first monthly subscription charge.
• Your first annual subscription charge.

The guarantee does not apply to:

• Renewal charges on an existing subscription. If your annual plan renews on 2027-07-10 and you decide on 2027-07-15 that you no longer want it, we don't refund the renewal — but you can cancel at any time to stop the next renewal.
• Subscriptions that have been used extensively. If you subscribe, run 500 scans in a week, and then ask for a refund, we reserve the right to decline. The 14-day guarantee is intended for people who genuinely tried the Service and decided it isn't for them, not for one-shot bulk exports.
• Chargebacks initiated with your card issuer instead of a refund request through us (see below).

Cancellation after 14 days

After the 14-day window, you can cancel your subscription at any time from the Manage subscription link inside the browser extension or mobile app (which opens the Stripe-hosted customer portal). Cancellation stops all future charges. You keep unlimited access until the end of the billing period you already paid for, and then your account reverts to the free tier — with your 20 free checks per month intact.

We do not refund partial billing periods. If you cancel a monthly subscription 10 days into a 30-day period, we don't refund the remaining 20 days — but you can use the Service normally for those 20 days.

Failed payments

If a renewal charge fails (expired card, insufficient funds, bank fraud check), Stripe will retry a few times over about a week. During that window your subscription is marked past due. You keep access; you should update your card in the customer portal. If all retries fail, Stripe cancels the subscription and we revert your account to the free tier automatically. No manual action needed on your part beyond updating the card if you want to keep going.

Chargebacks — please talk to us first

If something has gone wrong with a charge — you don't recognize it, you never subscribed, you were double-charged, the amount looks wrong — please email us at hello@realproductorigin.com before filing a chargeback with your card issuer.

We can almost always resolve a billing issue in the same day. Chargebacks, on the other hand, take weeks, cost us a $15 fee regardless of outcome, and complicate our relationship with the payment processor. Filing an unwarranted chargeback (e.g. requesting a refund via chargeback rather than by asking us) may result in permanent suspension of your account.

We understand there are situations where you might want to escalate directly to your card issuer (fraud, identity theft, etc.). We won't fight legitimate cases. We just ask that you give us the chance to fix it first.

Prorated refunds for pricing changes

We grandfather existing subscribers at the price they signed up at. But if we ever change your price mid-subscription (for example, if we discover we have to charge tax in a jurisdiction we hadn't been charging in), we will give you at least 30 days' notice and issue a prorated refund for the remaining billing period if you cancel before the change takes effect.

Bugs and outages

We don't proactively refund for individual bugs or short outages — the Service is provided "as is", per Section 7 of the Terms. That said, if a serious outage or persistent bug materially reduces your ability to use the Service for a meaningful stretch of time, contact us and we'll make it right. This is one of those "we don't want to write a rule that binds us, but we'll do the right thing" cases.

Questions?

hello@realproductorigin.com. We reply within two business days.